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Wellbeing Research review

Working families, stress, and what AI can actually take off the plate

Working parents are not short on love or effort. They are short on time and headspace. We looked at what the research says about where that stress comes from, and at the early evidence on when AI lowers stress at work, and when it makes things worse.

The scale of it

Parents in the United States are carrying far more stress than other adults, and work is right in the middle of it.

48%of parents say that on most days their stress is completely overwhelming, compared with 26% of other adults.U.S. Surgeon General advisory, August 2024
54%of parents who work full time say balancing work and family is difficult. For full-time working mothers it is 62%.Pew Research Center, 2,242 working parents, March 2026
70%of working parents handle parenting tasks while they are working. 59% handle work while they are with their kids.Pew Research Center, March 2026
63MAmericans are family caregivers, and six in ten of them also have a job.AARP and National Alliance for Caregiving, 2025

Five stressors that show up again and again

1. Work and family run into each other

The line between the two has mostly disappeared. In Pew's 2026 survey, 70% of working parents said they deal with parenting while working, and 59% said they deal with work while with their children. Mothers carry more of it: 81% handle parenting tasks at work, compared with 62% of fathers, and 65% of mothers feel very upset when work makes them miss their kids' activities.

2. The mental load

Much of family work is invisible: noticing what is needed, figuring out options, deciding, and then keeping track until it is done. The sociologist Allison Daminger calls this cognitive labor, and in her study of 35 couples, women did more of it overall, especially the anticipating and the keeping-track. It is the part of the day that never really stops, even at your desk.

3. Money, and the cost of care

In Care.com's 2026 survey of 3,000 parents, the average parent spent about 20% of household income on child care. 89% reported burnout, 90% had lost sleep over care-related stress, and 59% had considered leaving their job. Care.com runs an online survey and sells care services, so treat the exact figures with some caution, but the pattern matches other research.

4. Caring in both directions

Many families are looking after children and aging parents at the same time. AARP and the National Alliance for Caregiving found that nearly a third of family caregivers juggle child care and adult care, rising to 47% of caregivers under 50. Nearly half had a major financial impact, averaging about $7,200 a year out of pocket.

5. No time left for yourself, or for friends

When every hour is spoken for, the first things to go are rest and relationships. In Pew's survey, 67% of working mothers and 53% of working fathers said they do not have enough time to relax. Nearly one in four family caregivers in the AARP study said they feel socially isolated, a number that is growing.

What the evidence says about AI in stressful work

There is not yet good research on AI assistants for working parents specifically. There is growing evidence from high-pressure jobs, and two studies stand out.

Doctors and nurses. In a study of 263 clinicians across six U.S. health systems, burnout fell from 51.9% to 38.8% after 30 days of using an AI scribe that writes up visit notes. Clinicians reported less mental strain from notes, more focus on patients, and less after-hours paperwork. It was a before-and-after study without a control group, so it shows a strong association, not proof. (JAMA Network Open, October 2025)
Customer support. Across 5,179 support agents, an AI assistant raised the number of problems solved per hour by 14% on average and by 34% for newer, less experienced agents. Customers were also more positive in their messages, and fewer agents quit. (Brynjolfsson, Li and Raymond, Quarterly Journal of Economics, 2025)

The pattern in both is the same. AI helped most when it took away the draining, repetitive part of the job, like the paperwork or searching for the right words, and left the human part to people.

There is a simple reason this works. Psychologists call it cognitive offloading: when you put something you need to remember into the world, like a note or a reminder, you free up mental capacity for everything else. That is exactly what the mental load uses up. (Risko and Gilbert, Trends in Cognitive Sciences, 2016)

Where it goes wrong

AI does not reduce stress by default. In a 2024 Upwork survey of full-time employees using AI, 77% said it had actually added to their workload. 39% said they spent more time reviewing or correcting what the AI produced, and nearly half said they had no idea how to reach the productivity gains their employers expected. An assistant that hands you more to check is just another job.

The test we hold Budulai to: does it take something off your plate, or hand you something else to manage?

What this means for how we build Budulai

Carry the remembering. Reminders, your calendar, and Flows for things that repeat, like a weekly check-in with your parents. That is the anticipating and keeping-track part of the mental load.
Do the task, not just the advice. Budulai drafts the message, adds the event, sends the email, and can even work on your Mac, instead of giving you a to-do list.
Ask first, in plain language, once. You see the plan before anything is sent or changed. Checking should take seconds, not become more work.
Stay quiet unless a decision is yours. An assistant should not become one more inbox to keep up with.
Keep it private. Family life is some of the most personal information there is. Your chat history lives on your phone, and it is never sold or used to train the AI.

What we don't know yet

None of the studies above looked at a personal assistant used by families at home. We think the same idea applies, but we have not proven it. We would like to measure it properly, with people's consent and without reading anyone's conversations, and we are still working out how. If you study family stress or workplace wellbeing and want to help, we would love to hear from you.

Sources

  1. U.S. Surgeon General, Parents Under Pressure advisory (August 2024)
  2. Pew Research Center, For working parents, the boundary between work and family is often blurred (June 2026)
  3. Care.com, 2026 Cost of Care Report (survey of 3,000 U.S. parents)
  4. AARP and National Alliance for Caregiving, Caregiving in the US 2025 (July 2025)
  5. Daminger, The Cognitive Dimension of Household Labor, American Sociological Review (2019)
  6. Olson et al., Ambient AI Scribes to Reduce Administrative Burden and Professional Burnout, JAMA Network Open (October 2025)
  7. Brynjolfsson, Li and Raymond, Generative AI at Work, Quarterly Journal of Economics (2025)
  8. Risko and Gilbert, Cognitive Offloading, Trends in Cognitive Sciences (2016)
  9. Upwork Research Institute, AI and employee workloads (July 2024)
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